In 2023, there will be 93 million more mobile phone users on the globe than there are now. In other words, an additional 93 million prospective buyers are likely to use their smartphones to look for and purchase items online. How well do you stay up with the newest digital marketing trends? Where should you focus your marketing in 2021?
But the digital revolution is far from over. In an industry that is always changing, digital marketing company in Delhi are finding new ways to contact their target demographic. So, where will digital marketing be in 2021, and how will it change?
- A video is no longer an option
Currently, video is the fastest-growing content kind. People are consuming more video material, whether it’s on YouTube or Tik Tok. People are better at absorbing visual content such as photos, drawings, and videos than textual stuff. It’s simpler to watch a brief video than read a big essay when there’s so much material to sift through.
It’s really easy because it works! Technology trends are all about getting information instantly, and video marketing does just that. I mean, let’s face it, you would rather go through boring text-based content or a video that shows how buying products or services from a company for you can be beneficial.
- A multi-channel approach to marketing is essential
Our customers want comfort, accessibility, and simplicity of use from their service providers. Consumers desire the convenience of being able to connect with a business from any location and on any device, whether they’re at home or traveling. You need to contact them on the channels they use and deliver multi-channel customer service.
89 percent of consumers stay with firms that offer multi-channel customer support, whereas just 33 percent stay with organizations that don’t. Phone, email, and online self-service are the three most common consumer contact modes.
- Talking about your products and services
Discussion-based advertising has become a new term in the world of advertising. Many aspects of it are nothing new. Businesspeople have been talking to one another about their consumers for a long time. We have social media and live chat as channels. Because of living chat’s huge success, conversational marketing has been a hot topic in recent years. Customer satisfaction with live chat is at 73 percent.
As the name suggests, conversational marketing involves communicating to your customers when and where they are most comfortable. A live chat is one option, but Facebook Messenger, WhatsApp, or another form of communication channel may also be used in this situation.
- Marketing that is based on statistics
Data is scrutinized by the most effective marketers in order to better serve their consumers. More and more data is being collected by businesses than ever before. This offers you access to a wealth of consumer information that can be utilized to guide your company goals and operations. If you have the appropriate systems and marketing gurus to analyze the data, it’s there at your fingertips.
This talent is now in high demand in digital marketing freelancer. When it comes to digital marketing, data analysis is the most sought-after expertise, according to Altimeter’s 2020 State of Digital Marketing study.
- Keeping an eye on social networks
The fact that many organizations don’t know what their consumers want or what their problems are is one of the reasons they fail their clients. Because of this, they don’t know what’s going on in the world around them. If your marketing plan isn’t working, it’s time to figure out why.
Put your brand ideals aside and listen to what your consumers have to say. Social listening and media monitoring are intertwined in a way that makes sense. Media monitoring keeps track of brand references in the news and on social media. These remarks are then analyzed using social listening to discover the source of positive or negative sentiment.
It’s a wonderful method to add to your market research and get more information. Your rivals’ achievements and failures might give you a sense of where the market is headed. As a result of these insights, your marketing plan will be more effective and your consumers will be happier.